1: What services are included in your property management program?

Our Costa Rica property management services are designed to give homeowners complete peace of mind. We oversee guest and tenant communication, reservations, payments, property maintenance, housekeeping coordination, vendor management, inspections, and ongoing property oversight. We also assist with owner reporting, concierge services, and operational support tailored to each property’s needs.

2: Do you offer both vacation rental and long-term rental management?

Yes. We provide both vacation rental management and long-term rental management throughout Guanacaste. Our services include reservations, guest and tenant communication, lease coordination, property showings, maintenance oversight, and ongoing support for absentee homeowners and investment properties.

3: How are bookings and guest communication handled?

Our team manages the entire reservation process, from guest inquiries and booking confirmations to check-ins, check-outs, and ongoing communication throughout the stay. We focus on providing responsive service and professional support to help create positive guest experiences and strong property performance.

4: How do you handle cleaning, maintenance, and repairs?

We coordinate trusted local professionals for housekeeping, pool service, landscaping, preventative maintenance, and property repairs. Our team conducts regular oversight to help ensure your property remains in excellent condition, while keeping owners informed of any significant maintenance needs or recommended improvements.

5: What happens if there is a maintenance emergency at my property?

We provide responsive local support for urgent situations, including electrical issues, plumbing problems, air conditioning failures, security concerns, and other unexpected property-related emergencies. Our team coordinates with trusted service providers to address issues as quickly and efficiently as possible.

6: Do you provide regular owner statements and financial reporting?

Yes. Owners receive monthly statements detailing rental income, reservations, expenses, and owner disbursements. We believe in transparent communication and organized reporting so homeowners can stay informed about their property’s performance.

7: Can you help me register my rental with the Costa Rican Tourism Institute (ICT)?

Yes. We assist property owners with ICT registration requirements and help coordinate the information needed to maintain compliance for professionally managed vacation rental properties in Costa Rica.

8: How do you ensure legal compliance for vacation rentals in Costa Rica?

We stay informed about current operational requirements affecting vacation rental properties and help guide homeowners through applicable processes. When specialized tax or legal advice is required, we coordinate with trusted local professionals to help owners navigate compliance requirements with confidence.

9: Do you manage household staff for property owners?

Yes. We assist with the coordination of housekeepers, caretakers, gardeners, and other household staff, including scheduling, payroll administration, and day-to-day oversight. Our goal is to help ensure your property operates smoothly even when you are away.

10: Can you help coordinate renovations and property improvements?

Yes. We work with trusted contractors and service providers to coordinate maintenance projects, upgrades, and remodeling work. Our team helps oversee project progress, communicate updates, and support improvements that protect and enhance the long-term value of your property.